Executive portfolio
AI Support Samurai — An interactive operating model for AI-enabled production support, designed and built by a practising Director.
Every figure on this site is synthetic, from the fictional Northwind Commercial Bank.
Run
Day-to-day command of service health, major incidents and the morning operational picture.
Capability demonstratedLeading the incident management and monitoring and event management practices
Engineer Reliability
SLOs, error budgets and readiness gates that turn reliability into a shared, measurable decision.
Capability demonstratedService level management and site reliability engineering at scale
Scale AI
Knowledge, use cases and maturity models that let AI assistance grow safely across support teams.
Capability demonstratedDesigning and adopting AI-enabled operating models
Govern
Operational resilience mapping, supplier oversight and responsible AI guardrails with humans accountable.
Capability demonstratedOperational resilience, supplier management and risk governance